Return & Exchanges
If you are not satisfied with your Woolly Pocket purchase(s), that's totally cool. Woolly Pocket allows you to return for a full refund or exchange within 30 days. We do not accept returns received later than 30 days from when you received your order, no exceptions. Please acquire a return material authorization "RMA" number within the 30 day period following the date of shipment. You are responsible for the shipping charges of returned products and we recommend that you use a mailing service that provides you with a tracking number & insurance. Once we receive your return within 30 days, the credit card you used for the original purchase will be refunded the price of the returned item(s), not the shipping. If you wish to swap out your product for another please note that you will be charged to ship your new product back to you from our warehouse.
For all returns, products must be returned unused and undamaged. All products must be in their original condition and in their original packaging. Products that are returned damaged, and not in their original packaging will not be refunded. Woolly Pocket will not be responsible for items returned to us after the 30 day period. Gift cards are non-refundable.
If you have inquiries regarding returns, exchanges or acquiring a RMA number, please email us at firstname.lastname@example.org or call our international toll-free number: 080 8101 5888.
Thank you for shopping at Woolly Pocket.
Please ship returns to:
Units 1 & 2 Taplins Court